Question 1

What is Alpha TotalCare?

Accepted Answer

Alpha TotalCare is an all-in-one cybersecurity solution designed to protect your devices, identity, and online activity from scams, phishing attacks, malware, ransomware, and fraud.

Question 2

How does Alpha TotalCare work?

Accepted Answer

It continuously monitors your device activity, scans for threats, detects suspicious behaviour, and provides real-time alerts using AI-powered analysis and scam detection.

Question 3

Is Alpha TotalCare antivirus software?

Accepted Answer

It includes antivirus protection but goes beyond it — also protecting against scams, phishing, identity theft, remote access fraud, and online fraud.

Question 4

Do I need technical knowledge to use it?

Accepted Answer

No. It works automatically in the background, and you receive clear alerts and recommendations without needing technical expertise.

Question 5

What plans are available?

Accepted Answer

Alpha TotalCare offers Essential, Pro, and Premium plans with different levels of protection and device coverage.

Question 6

What's included in the Pro plan?

Accepted Answer

Protection for up to 3 devices, AI scam detection, real-time monitoring, ransomware protection, and secure banking protection.

Question 7

What's included in the Premium plan?

Accepted Answer

Protection for up to 5 devices plus identity protection, dark web monitoring, password monitoring, and priority support.

Question 8

Can I upgrade my plan later?

Accepted Answer

Yes. You can upgrade anytime and new features become available immediately.

Question 9

Do you offer monthly and yearly billing?

Accepted Answer

Yes. Yearly plans offer discounted pricing compared to monthly plans and are recommended for best value.

Question 10

Which devices are supported?

Accepted Answer

Alpha TotalCare currently supports Windows 10, Windows 11, and Android devices.

Question 11

How many devices can I protect?

Accepted Answer

Essential supports 1 device, Pro supports up to 3, and Premium supports up to 5.

Question 12

Can I protect my family devices?

Accepted Answer

Yes. You can manage and monitor multiple devices under one account.

Question 13

Does it work on mobile phones?

Accepted Answer

Yes. Alpha TotalCare includes mobile protection features for Android devices.

Question 14

What threats does it protect against?

Accepted Answer

Malware, ransomware, phishing, scam websites, identity theft, remote access fraud, and online financial fraud.

Question 15

Does it protect against phishing emails?

Accepted Answer

Yes. It helps identify and block phishing emails designed to steal personal information.

Question 16

Does it protect against ransomware?

Accepted Answer

Yes. Alpha Security helps detect and prevent ransomware before it can lock your files.

Question 17

What is IntelliGuard?

Accepted Answer

IntelliGuard is an AI-powered engine that monitors behaviour patterns and identifies potential threats early.

Question 18

Does Alpha TotalCare work in real time?

Accepted Answer

Yes. The system provides real-time monitoring and alerts so you can respond quickly to potential threats.

Question 19

Can it stop scam calls or messages?

Accepted Answer

It detects scam behaviour patterns, phishing links, and suspicious activity and warns you in real time.

Question 20

What is a scam alert?

Accepted Answer

A notification that warns you when Alpha detects suspicious activity such as fake websites or phishing attempts.

Question 21

How does Alpha detect scams?

Accepted Answer

Using AI analysis, behavioural monitoring, URL analysis, and threat intelligence.

Question 22

Can Alpha help if I already got scammed?

Accepted Answer

Yes. Alpha Remote Support can guide you on securing your devices and preventing further damage.

Question 23

Is there a free trial?

Accepted Answer

Yes. Alpha TotalCare offers a 7-day free trial.

Question 24

Do you offer refunds?

Accepted Answer

Yes. A 30-day money-back guarantee is available.

Question 25

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time without penalties.

Question 26

Are there any hidden charges?

Accepted Answer

No. All pricing is transparent — you only pay the amount shown in your plan.

Question 27

Do you provide customer support?

Accepted Answer

Yes. We help with installation, account issues, security concerns, and technical questions.

Question 28

What is Remote Support?

Accepted Answer

Access to trained experts for troubleshooting, security concerns, scam recovery, and device optimization.

Question 29

How do I contact support?

Accepted Answer

Through the official support portal, email, or live support depending on your plan.

Question 30

Is Alpha TotalCare safe to use?

Accepted Answer

Yes. It uses secure cloud infrastructure, encrypted communication, and privacy-focused design.

Question 31

Why choose Alpha over antivirus software?

Accepted Answer

Alpha provides broader protection including scams, phishing, identity theft, and real-time behavioural threat detection.

Question 32

Can I use Alpha TotalCare for business?

Accepted Answer

Yes. It suits individuals, families, freelancers, and small businesses needing multi-device protection.

Frequently Asked Questions

General Questions

Plans and Pricing

Devices and Compatibility

Security and Protection

Scams and Fraud Protection

Billing and Account

Support and Help

Final Questions

Ready to Protect What Matters Most?