Frequently Asked Questions

Alpha TotalCare is an all-in-one cybersecurity solution designed to protect your devices, identity, and online activity from scams, phishing attacks, malware, ransomware, and fraud. It combines multiple security modules into one platform for complete digital protection.

Alpha TotalCare continuously monitors your device activity, scans for threats, detects suspicious behaviour, and provides real-time alerts. It uses AI-powered analysis, scam detection, and security monitoring tools to help prevent cyber threats before they cause damage.

Alpha TotalCare includes antivirus protection but goes beyond traditional antivirus. It also protects against scams, phishing attacks, identity theft, remote access fraud, and online fraud which standard antivirus tools do not fully cover.

No. Alpha TotalCare is designed for simple use. It works automatically in the background, and users receive clear alerts and recommendations without needing technical expertise.

Alpha TotalCare offers three main plans: Essential, Pro, and Premium. Each plan provides different levels of protection depending on the number of devices and features required.

The Pro plan includes protection for up to 3 devices, AI scam detection, real-time monitoring, ransomware protection, secure banking protection, and full access to core security features.

The Premium plan includes protection for up to 5 devices along with identity protection, dark web monitoring, password monitoring, priority support, and advanced security reports.

Yes. You can upgrade your plan anytime. When you upgrade, additional features and device protection become available immediately based on your new plan.

Yes. You can choose monthly or yearly billing. Yearly plans offer discounted pricing compared to monthly plans and are recommended for best value.

Alpha TotalCare currently supports Windows 10, Windows 11, and Android devices. Additional platform support may be added in future updates.

The number of devices depends on your plan. Essential supports 1 device, Pro supports up to 3 devices, and Premium supports up to 5 devices.

Yes. Alpha TotalCare is designed for families. You can manage and monitor multiple devices under one account depending on your subscription plan.

Yes. Alpha TotalCare includes mobile protection features for Android devices, including alerts, monitoring, and scam protection.

Alpha TotalCare protects against malware, ransomware, phishing attacks, scam websites, identity theft, remote access fraud, fake tech support scams, and online financial fraud.

Yes. Alpha TotalCare helps identify and block phishing emails designed to steal personal information, passwords, or financial details.

Yes. Alpha Security helps detect and prevent ransomware attacks before they can lock or encrypt your files.

IntelliGuard is an AI-powered security engine that monitors behaviour patterns, detects unusual activity, and identifies potential threats before they become serious security risks.

Yes. The system provides real-time monitoring and alerts so you can respond quickly to potential threats.

Alpha TotalCare cannot block calls directly but it can detect scam behaviour patterns, phishing links, and suspicious activity linked to scam attempts and warn you in real time.

A scam alert is a notification that warns you when Alpha detects suspicious activity, such as fake websites, phishing attempts, or unusual behaviour that may indicate fraud.

Alpha uses AI-based analysis, behavioural monitoring, URL analysis, and threat intelligence to identify patterns commonly used in scams and fraudulent activities.

Yes. While it cannot reverse financial loss, Alpha Remote Support can guide you on securing your devices, accounts, and preventing further damage.

Yes. Alpha TotalCare offers a 7-day free trial so users can explore features before committing to a paid plan.

Yes. A 30-day money-back guarantee is available if you are not satisfied with the service.

Yes. You can cancel your subscription at any time without penalties or hidden charges.

No. All pricing is transparent. You only pay the amount shown in your selected plan.

Yes. Alpha TotalCare provides customer support to help with installation, account issues, security concerns, and technical questions.

Remote Support provides access to trained experts who can help with troubleshooting, security concerns, scam recovery guidance, and device optimization.

You can contact support through the official support portal, email, or live support options depending on your plan.

Yes. Alpha TotalCare uses secure cloud infrastructure, encrypted communication, and privacy-focused design to ensure user safety and data protection.

Traditional antivirus focuses mainly on viruses and malware. Alpha TotalCare provides broader protection including scams, phishing, identity theft, ransomware, and real-time behavioural threat detection.

Yes. Alpha TotalCare is suitable for individuals, families, freelancers, and small businesses needing multi-device and multi-layered cybersecurity protection.