Your Privacy Matters
Alpha is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Information We May Collect
To provide our services, improve protection, and support your account, we may collect certain information.
Account Information
- Name
- Email Address
- Account Credentials
- Subscription Information
Device Information
- Device Type
- Operating System
- Software Version
- Security Status Information
Usage Information
- Product Interactions
- Feature Usage
- Service Activity
Support Information
- Support Requests
- Customer Communications
- Troubleshooting Information
How We Use Information
We may use information to:
- Deliver and maintain services
- Improve product performance
- Provide cybersecurity protection
- Detect fraud and abuse
- Process subscriptions and payments
- Communicate important updates
- Respond to support requests
How We Protect Information
We use multiple security measures including:
- Encryption
- Monitoring Systems
- Security Reviews
- Access Controls
- Secure Infrastructure
When Information May Be Shared
We do not sell customer information. Information may be shared with:
- Payment Processors
- Customer Support Providers
- Cloud Infrastructure Providers
- Legal Authorities when required by law
Your Privacy Choices
Customers may:
- Access account information
- Manage communication preferences
- Update account details
- Contact us regarding privacy concerns
- Request account deletion
Deleting Your Account and Data
Request account deletionYou can ask us to delete your account and the personal data linked to it at any time — from any device, without installing the app. Use the account deletion request page below, or email support@alphait247.com. We confirm every request by email before anything is deleted, remove your account data within 30 days of confirmation, and keep only the records we are legally required to retain (payment and tax records for 7 years, and fraud/abuse records where the law requires).
Privacy Questions?
Contact our Privacy Team for questions regarding this policy or your personal information.
Alpha is committed to protecting your privacy and providing a secure experience.
Alpha IT Services Ltd
Canada (registered office)
140-190 Boudreau Rd.St. Albert, AB T8N 5N1Canada
United States
19243 Horsewood DriveWestfield, Indiana 46062USA