Buy With Confidence
We want customers to feel confident choosing Alpha. Our refund policy is designed to be fair, transparent, and easy to understand.
30-Day Money Back Guarantee
Eligible purchases may qualify for a full refund if requested within 30 days of the original purchase date.
Eligible Refunds
Refund requests may be considered for:
- New subscriptions
- Annual plans
- Eligible promotional purchases
Non-Eligible Refunds
Refunds may not be available for:
- Fraudulent purchases
- Abuse of refund programs
- Certain third-party purchases
How to Request a Refund
Contact Support
Reach out to our support team to start your refund request.
Provide Account Information
Share the account details associated with your purchase.
Verify Purchase
We will verify your purchase and eligibility for a refund.
Refund Review
Our team will review your request and eligibility.
Refund Processing
If approved, your refund will be processed to your original payment method.
Processing Times
Approved refunds are typically processed within 5–10 business days depending on the payment provider.
Need a Refund?
Our support team is here to help. Submit your request and we will take care of the rest.
Alpha is committed to protecting your purchase and providing a secure experience.
Alpha IT Services Ltd
Canada (registered office)
140-190 Boudreau Rd.St. Albert, AB T8N 5N1Canada
United States
19243 Horsewood DriveWestfield, Indiana 46062USA