We're Here When You Need Help
Get technical assistance, manage your subscription, access downloads, submit support requests, and connect with Alpha specialists — all from one place.
How Can We Help You Today?
Choose the support option that best fits your needs.
Download Centre
Download Alpha applications, installers, browser extensions, and mobile apps.
Visit Download Centre
Customer Portal
Manage subscriptions, licenses, protected devices, and account settings.
Open Customer Portal
Submit a Ticket
Create a support request and receive assistance from our technical team.
Submit Ticket
Remote Assistance
Connect securely with a support specialist for guided troubleshooting.
Request Assistance
Billing & Subscriptions
Manage payments, renewals, invoices, upgrades, and account plans.
Manage Billing
Contact Support
Speak directly with our support specialists for help and guidance.
Contact Support
Most Requested Support Articles
Top topics our customers ask about.
Installing Alpha TotalCare
Learn how to install and activate Alpha protection.
Read Article
Adding Additional Devices
Protect more devices under your subscription.
Read Article
Managing Your Subscription
Update plans, billing information, and renewal settings.
Read Article
Understanding Scam Alerts
Learn what alerts mean and how to respond.
Read Article
Browser Extension Setup
Install and configure browser protection.
Read Article
Mobile App Setup
Connect your Alpha account to the mobile app.
Read Article
Support Designed Around Your Needs
Every plan includes baseline support — Pro and Premium add priority and remote assistance.
| Support Service | Essential | Pro | Premium |
|---|---|---|---|
| Knowledge Base Access | |||
| Email Support | |||
| Ticket Support | |||
| Priority Support | Limited | ||
| Remote Assistance | Limited | ||
| Dedicated Assistance |
Ways to Reach Us
Different channels for different needs.
Technical Support
Product setup, troubleshooting, alerts, and protection issues.
Billing Support
Payments, subscriptions, invoices, and renewals.
Account Assistance
Login issues, account access, and license management.
Security Team
Report vulnerabilities or security concerns.
Support Availability
Our support team is committed to providing timely assistance and guidance.
Technical Support
Monday – Friday
Billing Support
Monday – Friday
Security Reports
24/7 Intake
Find Answers Faster
Self-service resources to help you resolve questions quickly.
Need Help? We're Ready to Assist.
Whether you need technical assistance, account help, billing support, or security guidance, our team is here to help.